Terms and conditions of sale

Nature Alimentation Sàrl, based at Rue de l'Ale 46 in Lausanne, operates a grocery store (sale of food and non-food products), for delivery and takeaway. The present general terms and conditions of sale apply to all orders placed on the site aleyouneed.com. Nature Alimentation Sàrl reserves the right to adapt or modify these terms and conditions at any time. In the event of modification, the conditions of the day will prevail.

In these General Terms and Conditions of Sale, the following words and expressions shall have the following meanings:

• The terms "The Customer", "you", "your" refer to the customer who orders products on the aleyouneed.com website;
  
  
• The terms "Nature Alimentation Sàrl", "we", "our" refer to the Lausanne-based company Nature Alimentation Sàrl;
  
  
• The term "Products" refers to the products offered and supplied by Nature Alimentation Sàrl to the Customer;
  
  
• The term "The Website" refers to the aleyouneed.com website.

The present General Terms and Conditions of Sale apply to all orders for Products placed by a Customer via the Website on computer, tablet, mobile, or any other medium allowing access to the ordering site. Prior to any transaction, you acknowledge that you have read these terms and conditions and expressly declare that you accept them by checking the box "I accept the General Terms and Conditions of Sale". The images and illustrations on the aleyouneed.com website are non-contractual. Any order implies acceptance of the prices and descriptions of the Products available for sale. In all cases, the final validation of the order is proof of the completeness of said order. This validation implies signature and express acceptance of all operations carried out on the Website. Unless obvious error on the part of Nature Alimentation Sàrl, the data stored in the information system of Nature Alimentation Sàrl have evidential value as to orders placed by the Customer. The acceptance of orders for Products placed by a customer is at the sole discretion of Nature Alimentation Sàrl. The customer is informed of the acceptance of his order by the appearance of a message on the screen of the medium from which he placed the order and by email confirmation. This message confirms the acceptance of the order by Nature Alimentation Sàrl. Minors may not place orders on our Website. In case of doubt, the order manager reserves the right to refuse the order. If the order is collected from the physical shop, an identity card will be requested. It must match the name on the payment card used to pay for the order.

Until your order is validated, it can be modified or cancelled directly on the Website. Once your order has been validated, if you wish to cancel, modify or make a complaint about your order, please contact Nature Alimentation Sàrl directly by telephone. In the event of failure to modify the order, your order validated on the platform will prevail.

The delivery of the order will take place at the delivery address indicated by the Customer at the time of the order. Nature Alimentation Sàrl aims to supply the Customer with the Products ordered as quickly as possible from the time of order confirmation. The Customer agrees to accept delivery of the Products at the agreed place and time (plus any reasonable delay). Delivery of large orders is at the discretion of the Nature Alimentation Sàrl establishment to which the order is placed. If you are not present to receive delivery of the products ordered at the address given at the time of your order, we will not refund the price of your order. Nature Alimentation Sàrl reserves the right to refuse delivery to a street corner or the bottom of a building.

Delivery costs CHF 5.50 within the 1003 Lausanne zip code area. If delivery is requested outside the zip code area, the delivery charge will be CHF 9.90 and delivery time is not guaranteed.

Nature Alimentation Sàrl reserves the right to modify the composition of its products according to hazards related to product supplies. In addition, Nature Alimentation Sàrl agrees to honor orders received on the Website only within the limits of available stocks of products. In the absence of availability of the Product, Nature Alimentation Sàrl undertakes to deliver the items ordered with an extended delay, if the supplier does not give news after 2 weeks, the customer may request an immediate refund. Nature Alimentation Sàrl may offer the Customer a substitute product of equivalent quality and price. The Customer will have the choice to accept the proposed substitution or to renounce to the Product.

It is the customer's responsibility to check the quantity and condition of the Products upon delivery. If he finds omissions or damage, the customer must report immediately to the deliverer or, failing that, call Nature Alimentation Sàrl which will deal with justified claims in the manner it deems appropriate. The customer has 24 hours after receipt to report a product defect either by phone or by mail to Nature Alimentation Sàrl. If a defect is reported within this period, the customer may exchange the product within 5 days.

For reasons of hygiene, no consumable goods may be returned or exchanged.

Products may be subject to promotional offers. Any special promotional offer shall be subject to these General Terms and Conditions of Sale, which shall prevail in the event of any inconsistency between the terms of the special offer and these Terms and Conditions. Nature Alimentation Sàrl reserves the right to modify the terms of special offers or to withdraw them at any time. Any order placed before the offer is withdrawn or modified will be honored at the conditions in effect at the date of the order.

Nature Alimentation Sàrl excludes all liability in the event that the non-performance of its obligations is attributable either to the unforeseeable act of a third party, or to a case of force majeure. Similarly, Nature Alimentation Sàrl shall not be held liable for any inconvenience or damage inherent in the use of the Internet, in particular a break in service, external intrusion or the presence of computer viruses.

The commercial and contractual relationship between Nature Alimentation Sàrl and the Customer is governed by Swiss law. The court of the registered office of Nature Alimentation Sàrl is competent to deal with any dispute directed against it. Nature Alimentation Sàrl is however entitled to bring an action against the Customer before the court of the latter's domicile or registered office.